5 Easy Steps to Enhancing Your Security Guard Service
What we have discovered is that almost all security guard companies are capable of supplying the support that property managers want, but too often do not because of a lack of continuing excellent control processes.
Security guard companies are unlike any seller a property supervisor usually hires. If you hire a painter, then you can see whether or not they are doing their tasks by taking a look at the walls. But when you hire a security guard company, how often can you see if the guard organization is doing their job including running background checks and drug screenings, providing great training to your own guards, and effectively monitoring and supervising your guards. In most instances they likely are, but it’s important to implement a system of verification and quality control to ensure that issues connected with the deficiency of performing these tasks don’t begin to occur.
In this guide we’ll talk five (5) simple steps to improving your safety guard service and achieving what you imagine as your ideal event security London.
Screen Your Guards Qualifications
In many nations, guards have been mandated to have a specified level of training before they could begin working as security guards. If your condition is one of these states, ensure your security guard organization is compliant.
If you’re in a state where there are no state requirements for guard certification, then inquire into the sort of training that’s being provided by your security provider and ask yourself does it look decent.
Additionally, is your security guard firm performing background and drug screenings on all of your defenses BEFORE they send them to your own property? If they’re, they should be supplying you with verifications. If not, why?
Another superb way to display if the guard is a good fit for your property is to conduct a brief”interview” to get a sense of the guard and also to explain your expectations. This first dialogue will tell you a lot about what to expect from this guard and it gives you a chance to ask another guard if you think it is necessary.
Assess Guard Training
Though most security guard companies have an extremely thorough orientation that introduces every guard to the company itself, in several circumstances the shield’s orientation to his assigned land is not quite as complete. We predict the orientation to the assigned land”Site Specific Training”. Find out what your website specific training resembles:
• Can it occur at your premises?
• Who does the training?
• Just how long is each officer educated?
• Just how long does the security firm double bank? (Double banks is the procedure for experiencing a veteran guard working in the exact same time as the new guard.)
• How thoroughly are your post requests explained?
Determine the answer to every one of these questions and be certain they match what you feel is adequate. You should even consider sitting in on your safety guard company’s orientation and also your website special training to acquire an understanding of what goes into preparing a guard to operate in your premises.
Protect supervision is one of the more important factors of good security guard support. When security companies deliver poor oversight, there is not enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the opportunity for the guard to learn and better understand their duties. When the guards are not being supervised, they begin to feel their job is not significant and they begin to find themselves as less of a part of the security team. When guards don’t feel like part of your team it generally leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the arrangement of your contract, onsite managers might not be included. If your contract doesn’t require on-site supervision, how does your security guard firm remotely supervise its guards? Outside the Standard security firm field supervisor spot checks, the two methods of distant oversight that prove most successful are:
1.
Officer Check-Ins
In case your guards are required to produce rounds of your premises, then a system for monitoring them while on duty is essential. Officer Tour Tracking Systems offer a distant means of monitoring the guards while they’re on your premises. These monitoring systems permit the security guard company to track the time and log the activity of the guards while they’re making rounds to various areas on your premises. Most Officer Tour Tracking Systems can create reports that enable the safety guard firm to quickly acquire an understanding of if the guard is making rounds. The property manager should also be given with an updated version of these reports.
In addition to Officer Tour Tracking systems, we’ve discovered that having a system for guards to check in regularly with the safety guard provider provides a way of earning certain each guard is secure and alert. Using guards check-in regularly with the safety guard company, at least every 30 minutes, guards feel their security is important and being awake and attentive is an important part of their job.
Inspect Your Favorite
After hours inspections of your guards are almost always good ways of finding out exactly what is happening with your safety while you are not there. Through these inspections, be sure to ask your safety guards questions about their duties and responsibilities to ensure they understand their tasks. In fact, we suggest having your safety guards audited regularly, officially (i.e. post inspection) and (i.e. secret shopped) with a certified security consultant as part of your continuing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing exactly that. Remember, when selecting a security consultant be sure the consultant is not really a security guard company. If so, your audit is guaranteed to turn up issues with your current security guard company.